What do I do if my order shows as delivered but I haven't received it?Updated a month ago

If your package's tracking information indicates it has been delivered but you cannot find it, here are a few steps you can take:

• Check around your delivery area for any alternative spots where the courier might have left the package, such as behind bushes, by a garage, or on a back porch.
• Ask your family, neighbors, or building management if they accepted the package on your behalf.
• In case of a community or shared mailbox, ensure that you're the only one with the key and double-check the box.

If after taking these measures your package is still missing, please reach out to us. We will investigate further. We apologize for any inconvenience this may cause and appreciate your patience as we resolve this for you.