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Purity Coffee

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We're so sorry to hear there's an issue with your order. Please follow this link to log in and report the issue. A member of our support team will be standing by to assist you.

There's a problem with my order.

Orders

Do you ship Internationally?

How long does it take for my coffee to arrive?

My tracking link shows the shipment was cancelled by the shipper.

How much is shipping?

What do I do if my order shows as delivered but I haven't received it?

Shipping

How do I redeem my rewards points?

How do I apply a discount to my order?

Do you offer discounts?

ID.me discounts

Earning rewards points.

My discount code isn't working.

I need help locating my discount code after redeeming points.

Discounts & Rewards Points

Gift Card Balance

How can I use a gift card towards my subscription?

Can I use more than one gift card at a time?

Can I combine my gift card with a discount code?

Gift Cards

Is Purity Coffee available in retail stores?

Is Purity Coffee on Amazon?

Where to buy Purity Coffee

How is your Calm/decaf coffee processed?

Do you have instant coffee?

How much caffeine is in each Purity Coffee Roast?

Do you have a low acid coffee?

Where is Purity Coffee produced?

What elevation is the coffee grown at?

What are the ingredients in Purity Coffee?

Do you have ground coffee?

Which roast should I choose?

Is Purity Coffee Gluten Free? Nut Free? Kosher?

Is Purity Coffee low in histamine?

Is Purity Coffee free of mold/mycotoxins?

Are your coffee beans coated with anything?

When was my whole bean coffee roasted?

How do I get added to the waiting list for a specific product?

Does your product or packaging contain PFAs?

How is Purity Coffee processed?

Purity Coffee Product FAQ's

Can you cold brew Purity Coffee?

What grinders do you recommend?

General brewing instructions

French Press Brewing Instructions

Can I use Purity Coffee beans for espresso?

Pour Over Brewing Instructions

Moka Pot Brewing Instructions

Aeropress Brewing Instructions

My coffee tastes different from usual, what should I do?

Brewing Purity Coffee

Adjusting shipping frequency & next ship date

Editing items in your subscription

Processing an immediate subscription order

Skipping a subscription order

Editing your payment information on a subscription

Adding a rewards/points discount to your subscription

What type of subscriptions are available?

Adding a discount to your subscription.

Cancel a subscription order.

Reactivating a cancelled subscription

Legacy Subscription Pricing

Managing your subscription

How do I change my default address?

I'm having trouble logging in.

How do I view my order history?

Managing your account

Do you have an affiliate program?

Do you offer wholesale?

Affiliates & Wholesale

Refer A Friend - How It Works

Refer A Friend Program

How should I store my coffee?

Whole Bean Purity Coffee

What are the sachets made of?

Pocket Purity Sachet Brewing Instructions

What material are the sachets made of?

Pocket Purity

Are your pods compatible with a Nespresso machine?

Purity Pods

I received the wrong items in my order.

How can I check the status of my order?

I need to change or cancel an order.

There's a problem with my order.Updated a year ago